Overview

The Platform API is a REST based API and is the primary application interface to Genesys Cloud.

Common Use Cases

A list of common use cases and the available resources for the use case.

I Want To	Resources
Authorize my application	Oauth API
Add/Remove users from the system	Users API
Get realtime user and queue statistics	Analytics API, Aggregate Query Guide
Get historical conversation information	Analytics API
Interaction with live conversations	Conversations API, Call Handling Guide
Upload documents into content management	Content Management API
Download recordings	Recordings API
Implement WebChat	Guest APIs and Agent APIs
Subscribe to realtime events	Notifications API, Presence Guide
Download user (ad-hoc) recordings	User Recordings
Manage call lists	Outbound Dialing
Integrate with Genesys Cloud	General Integration Guide
Synchronize data with Genesys Cloud	Data Integration Guide