Token generation failed

Hello,

We are currently going through a POC with the Genesys platform. I am currently trying to connect our Identity Management system, SailPoint IIQ, but receiving an error when configuring the OAuth authentication. My connection type is configured for Client Credentials and I am using the following Token URL: https://login.usw2.pure.cloud/oauth/token

When attempting to connect I receive the following error:
{"message":"HTTP 404 Not Found","code":"not found","status":404,"contextId":"631556ee-6f59-44d3-a0c4-6ee25b29f86d","details":[],"errors":[]}

I am not sure if https://login.usw2.pure.cloud/oauth/token is the correct token URL for our tenant but this is what the team we are working thinks it should be. Any help is appreciated.

The tracing for that correlation ID is showing that the request is being made to api.usw2.pure.cloud. That is the correct endpoint for API requests, but the request to get a token should be made to the host in your post: login.usw2.pure.cloud.

You can find all of the regional Genesys Cloud host endpoints at https://developer.mypurecloud.com/api/rest/

Also, check out the Java SDK. It can handle the authentication for you. https://developer.mypurecloud.com/api/rest/client-libraries/java/index.html

Thanks Tim. I'll take a look at both the URLs you sent and double check my configuration.

Thanks Tim, I went through and reconfigured my endpoints to make sure they were correct. The connector is an out of the box prebuilt SCIM code that is supposed to be "plug and play" but I am still receiving a similar error:

{"message":"HTTP 404 Not Found","code":"not found","status":404,"contextId":"4fcc3563-d643-4afd-8e79-8114d14f41aa","details":[],"errors":[]}

I'll be contacting SailPoint support as I believe the issue may be with their product/code.

Yep, that's the same as before. The request is being made to api.usw2.pure.cloud.

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