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Interactions View - Caller Name
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1
|
453
|
February 10, 2024
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Data discrepancy between Genesys reporting and WFM Adapter Output
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1
|
438
|
February 9, 2024
|
|
Differences between DNIS and SessionDNIS
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1
|
513
|
February 4, 2024
|
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Where is the Analytics Query Builder as of Dec. 2023?
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5
|
782
|
February 1, 2024
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Getting search keyword interval in KonwledgeBase
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1
|
481
|
January 18, 2024
|
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Disassociation of Screen and Audio Recordings SQL Code
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1
|
539
|
January 14, 2024
|
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Is it possible to get total interactions from a queue filtered by external tag in a dashboard?
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2
|
544
|
January 13, 2024
|
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"isNamedEntitiesAnalyzed" field in transcription json
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|
1
|
456
|
January 3, 2024
|
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Data Model comparison between Genesys Engage and Genesys Cloud A3S
|
|
3
|
997
|
December 29, 2023
|
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Genesys Transcript API Consumption
|
|
4
|
627
|
December 29, 2023
|
|
Skillgroup Reporting
|
|
2
|
610
|
December 28, 2023
|
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Scheduled Export: Update Interactions view
|
|
1
|
541
|
December 16, 2023
|
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Genesys Cloud - Roles & Permissions to Restrict the Access of Quality
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|
1
|
532
|
December 16, 2023
|
|
Dummy emails for Speech & Text Analytics only
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|
1
|
520
|
December 7, 2023
|
|
Agent Scheduled Call Back view
|
|
2
|
619
|
November 30, 2023
|
|
Historic data from reportingturns Endpoint
|
|
1
|
620
|
November 23, 2023
|
|
New Dictionary Management API
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|
1
|
957
|
November 16, 2023
|
|
200 Error code when calling /api/v2/recording/batchrequests API
|
|
2
|
687
|
November 9, 2023
|
|
How to check the count of a caller's number of calls
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|
3
|
1335
|
November 3, 2023
|
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List of recordings for given interval
|
|
2
|
765
|
October 25, 2023
|
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Duplicate conversation for different intervals
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4
|
765
|
October 15, 2023
|
|
Service Level Numerator Calculation
|
|
2
|
898
|
October 8, 2023
|
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Initial Direction verse Direction within Queue Performance
|
|
2
|
887
|
October 6, 2023
|
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Quality Aggregates query not pulling right years data from a python script pull
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|
3
|
780
|
October 6, 2023
|
|
Showing GC Dashboard in Scala Player
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|
1
|
833
|
October 1, 2023
|
|
Quality Evaluation detailed reporting
|
|
2
|
1024
|
September 28, 2023
|
|
Aggregate Event topic triggering
|
|
6
|
909
|
September 27, 2023
|
|
Conversation analytics query reliability
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|
2
|
834
|
September 27, 2023
|
|
tWait always 0 in /api/v2/analytics/conversations/details
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2
|
909
|
September 24, 2023
|
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How to properly get handled call count w/multi divisions and xfers
|
|
1
|
850
|
September 8, 2023
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