|
About the Analytics and Reporting category
|
|
0
|
1738
|
July 12, 2018
|
|
First and last answered time for chat and emails
|
|
0
|
26
|
May 6, 2024
|
|
Mapping fields from the Analytics API
|
|
1
|
92
|
April 30, 2024
|
|
Check How to check for recording data corruption
|
|
2
|
73
|
April 30, 2024
|
|
Talk Segments calculation
|
|
1
|
209
|
April 25, 2024
|
|
Automated callback blueprint... multiple conversations?
|
|
0
|
135
|
April 21, 2024
|
|
Difference between oSentimentScore and oCustomerSentiment?
|
|
6
|
276
|
April 16, 2024
|
|
Missing evaluations from Analytics/Quality API
|
|
2
|
269
|
April 16, 2024
|
|
Invalid UUID string when using the blueprint "Update the presence of a Genesys Cloud user based upon the answer of a Communicate call"
|
|
0
|
171
|
April 15, 2024
|
|
Enable search interactions by Topic
|
|
1
|
189
|
April 12, 2024
|
|
Setting Wrap up in Flow or via API Question/Snag
|
|
1
|
259
|
April 11, 2024
|
|
Aggregate API(/api/v2/analytics/conversations/aggregates/query) data change with time span
|
|
12
|
347
|
May 5, 2024
|
|
Can we use metrics in UserAggregateQueryPredicate filter for user aggregate query?
|
|
1
|
207
|
April 28, 2024
|
|
How to get Quick replies text and payload with Transcript
|
|
1
|
211
|
April 27, 2024
|
|
Milestone data on dashboard
|
|
4
|
248
|
April 25, 2024
|
|
Query related to Queue performance report
|
|
3
|
409
|
April 19, 2024
|
|
Agentless email missing queue
|
|
1
|
245
|
April 4, 2024
|
|
Inconsistent Analytics Report Export
|
|
1
|
298
|
March 29, 2024
|
|
/api/v2/speechandtextanalytics/transcripts/search seems bugged
|
|
2
|
312
|
March 27, 2024
|
|
ConversationDetails/Jobs API does not load all data to PowerBI
|
|
3
|
477
|
March 26, 2024
|
|
Flow.end Event Topic
|
|
2
|
339
|
March 22, 2024
|
|
Genesys Snowflake Cloud Data Sharing
|
|
3
|
559
|
March 21, 2024
|
|
Exports per user limit
|
|
2
|
487
|
March 9, 2024
|
|
Conversation Aggregate query discrepancy based on granularity
|
|
5
|
480
|
March 9, 2024
|
|
Re-export the recordings
|
|
2
|
356
|
March 8, 2024
|
|
How can I disable masking of my interactions using "api/v2/analytics/reporting/settings"?
|
|
3
|
484
|
March 6, 2024
|
|
Interactions View - Caller Name
|
|
1
|
416
|
February 10, 2024
|
|
Data discrepancy between Genesys reporting and WFM Adapter Output
|
|
1
|
408
|
February 9, 2024
|
|
Differences between DNIS and SessionDNIS
|
|
1
|
477
|
February 4, 2024
|
|
Where is the Analytics Query Builder as of Dec. 2023?
|
|
5
|
728
|
February 1, 2024
|