SRV records for Outbound SIP servers

Genesys Cloud Integrations
1

Hi,

From my tests, it seems that FQDNs for Outbound SIP Servers are not resolved to respective SRV records.

Ways to re-produce :

  • Create or edit an existing trunk on purecloud (Telephony/Trunks/External Trunks)
  • Enter an FQDN that only has SRV records (under Outbound ---> SIP Servers or Proxies )
  • mypurecloud fails to connect to the external SIP endpoint

Now if you create multiple A records for the same FQDN, integration with the "Outbound SIP Server" works.
On top of that, it seems that mypurecloud detects the multiple A records and uses it to load-balance traffic across the remote endpoints. Also it seems that mypurecloud detects if there is an issue with one remote endpoint and fail-overs to the next one.

So, mypurecloud does not support SRV records for remote endpoints?
If so, are there any plans to enable SRV support?

thanks

2

Hi,

The best place for that question would be the Genesys Cloud Community Forum. This forum is mostly focused on SDK and API development.

3

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